Pay for a Service - Buying a Service
When you pay for a service -
for example, from a dry cleaner, travel agent, car
repairer, hairdresser or builder - you are entitled
to certain standards. A service should be carried
out:
Where materials (such as bricks
or wallpaper) are used in the provision of a service,
or the service involves fitting goods (such as double-glazing
or radiators), the trader is responsible for both
the materials and the service he/she provides and
are covered by the same statutory rights as when you
buy them directly.
Whether you are buying goods
or services, it could be worth checking, before you
part with your money, whether the business or person
providing the service is a member of a trade association.
Membership does not guarantee satisfactory work, but
if anything goes wrong, it could make it easier to
get things put right. In some sectors trade associations
are very active and have codes of practice. If a trader
does adhere to a code of practice this may also benefit
you if a problem arises.
